Coolstays is a directory, which means bookings are made on your chosen booking platform, not directly on Coolstays.
When we send guest enquiries to you:
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You can direct the guest to your own booking platform, or
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You can manually create the booking on your system after an enquiry
To help prevent double bookings, we:
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Sync your availability using an iCal feed from your booking platform or channel manager
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Regularly update your availability on Coolstays based on that feed
If you use a channel manager, your availability should automatically stay in sync across all marketing channels.
Important:
If you manually accept a booking from a guest who contacts you via Coolstays, you must ensure that booking is added to your booking platform or channel manager. This allows availability to update correctly and prevents dates remaining open.
If you’re ever unsure whether your availability is syncing correctly, our team is happy to help check this for you.