When you agree to your subscription and add your payment method, it is securely stored with Stripe and used for future subscription charges in line with your agreement.
If you notice a payment you do not recognise or are unhappy about, please contact us as soon as possible. We are always happy to review the charge with you and, if there has been an error, we will arrange a refund promptly.
We ask that you do not dispute the payment with your bank before speaking to us, as this can cause unnecessary delays and complications. In most cases, we can resolve the issue quickly and easily for you.
For full details on payments and subscriptions, please refer to the Owner Terms at www.coolstays.com/owner-terms.