Yes, this can be completely normal. Coolstays is a directory site, and we work with a wide range of independent owners as well as larger agencies. We provide the tools for you to contact owners directly, but bookings and payments are always arranged between you and the owner.
Many small, independent owners prefer payment by bank transfer, rather than using an online payment system. We understand that you may want reassurance before sending payment, which is why we offer our Safe Payment Guarantee.
Our Safe Payment Guarantee gives you peace of mind by confirming that the property is genuine and listed with us, and that the owner has been verified by Coolstays. You can find full details of how this works here: https://www.coolstays.com/safe-payment
Because Coolstays doesn’t manage bookings or take payments on behalf of owners, your booking contract is always with the property owner. We recommend checking their terms and conditions carefully before paying, particularly details around cancellation policies, damage deposits, and refund terms.