Here's how to use a voucher on Coolstays:
1. Find somewhere to stay on Coolstays.com
2. Make your booking and pay for your stay directly with the property owner or agent, as normal.
3. Use the form at vouchers.coolstays.com/redeem/ to send us your booking information, the voucher code, and your bank details.
4. We will then refund the voucher, direct to your bank account (this is usually completed within 24 hours).
We have to operate a refund/cashback voucher system like this because we don't handle bookings or payments directly.